REFUND POLICY

We are committed to ensuring your complete satisfaction with your purchase. Please review our refund policy below.

3-Day Return Policy

We offer a premium 3-day return policy, providing you with a week to decide if your purchase meets your expectations. If for any reason you are not satisfied with your item, you may initiate a return within 3 days of receiving it.

Return Eligibility

To qualify for a return, your item must be in pristine condition: unworn, unused, with all tags attached, and in its original packaging. A receipt or proof of purchase is essential for processing your return smoothly.

Initiating a Return

To initiate a return, kindly contact us at canopius57@gmail.com. Our dedicated team will guide you through the process and provide you with a return shipping label, ensuring a seamless return experience.

Damaged or Defective Items

In the rare event that your order arrives damaged or defective, please inspect the package upon receipt and contact us immediately. We will swiftly evaluate the issue and make it right.

Non-Returnable Items

Certain items are ineligible for return due to their nature, including perishable goods, custom-made products, and personal care items. Please contact us directly if you have any concerns regarding the return of your specific item.

Exchanges

For the quickest resolution, we recommend returning the item and placing a separate order for the desired replacement. This ensures you promptly receive the product you desire.

European Union 14-Day Cooling Off Period

Customers within the European Union benefit from a mandatory 14-day cooling off period. You may cancel or return your order within this period without providing a reason, provided the item remains in its original condition.

Refund Process

Once we receive and inspect your return, we will notify you of the approval status of your refund. Approved refunds will be processed within 10 business days to your original payment method. Please note that processing times by your financial institution may vary.

If more than 15 business days have elapsed since your return was approved without receiving your refund, please contact us promptly at canopius57@gmail.com for assistance.

We strive to provide a seamless shopping experience, ensuring your satisfaction with every purchase. For any questions or assistance, please do not hesitate to reach out to us at canopius57@gmail.com. Your happiness is our priority.